Do You Know Why You’re Successful – Part 2

The question can really be asked in 2 different ways: “Do I know what makes me successful”, or “How do I become more successful”.  We’ve all had our share of achievements; maybe it’s in business, or education, or athletics, or maybe you just married way above your pay grade.  Either way, it’s good to identify the contributing factors of past success if only to help clarify a path toward future success.

In part 1 of this series we began looking at systems as the first area of focus when answering the questions above.  Systems are easy to spot in organizations, but just as powerful in our personal and family lives.  This time I’d like to highlight what I believe is the single most influential point of leverage in this framework for success.

Culture

Over the years I’ve moved around, traveled a bit, and seen my share of cultures, both in and outside America.  People groups are so diverse in how they communicate, what they eat, what they value, how they drive, and just about everything else.  I think this is probably what most of us think of when we hear the word “culture”.  However, take a minute to think about each of the groups below and try to identify a culture that accurately defines who they are.  I’ll start with an easy one:

Chick-fil-A

Disney World

Wall Street

Your extended family

Your place of business

Some of those are easier to define than others.  If you’ve been to Chick-fil-A it’s pretty obvious that, among other things, they have a culture of friendly service.  But even though most of us know our extended family, it may be hard to nail down anything we’d consider a culture.  While systems are fairly easy to observe and define, often without speaking to a single person, culture is all about the people.  No people, no culture.  Put any group of people together for long enough, and a culture WILL develop.  Similar to systems, this will either be by design or default.

Excusing my rather junior high choice of example, why do most of us avoid farting on an elevator?  It’s not comfortable to hold it, and it’s not like we’ll avoid its assault at a later time and place.  We suffer for the sake of culture.  The power of culture is greater than our own comfort.  It compels us to act outside our own immediate interest.  Nobody has to follow us around and remind us; we don’t even put up signs!  And while some of us may tell grizzly stories of when it failed, 99 times out of 100 we all comply.

So here’s the shift in thought.  Think of the most important human factors, in any group, that contribute to success.  What if the social pressure to comply with those things was as strong as the elevator example above?  Honesty, diligence, kindness, preparation, tenacity, courage – imagine if there was no need to police those values because the culture did it for you!

Not only that, but when someone complies with a cultural expectation, it’s more likely that they feel a deeper inclusion in the team rather than just a pawn being controlled by authority.  For those in leadership, learning to leverage that kind of cultural energy is absolutely invaluable!


Here’s the question.  What cultures can you identify in your business/church/family/team that are positively drawing people toward your vision?  Once you decide, celebrate them!  Often!  On the other hand, we can all probably identify some negative cultural energy that’s keeping us from reaching the next level.  The key is to identify it, call it what is, and then begin working toward change.  And if you’re a leader, the change begins with us.

What are some ways you’ve seen the power of culture, either good or bad?

Do You Know Why You’re Successful? – Part 1

What are the factors that make you successful?  Do you know?  We usually don’t ask what makes us successful, only what makes us fail.  When something fails, we instinctively hold a mental inquisition and attempt to identify and execute the offender.

However, we are not as quick to dig around when everything goes right.

“Just keep doing what you’re doing” we often say.  But what are we doing?  If tomorrow everything tanked, what would you start rebuilding?  This is why it’s important to identify the factors that make us successful.

I recently started developing a grid to help me put some skin on this.  After all, it’s difficult to evaluate a ministry, business, project, or a household from the ground up without some kind of template.  And for those new to this kind of evaluation, knowing where to begin can be very confusing.  So while this grid isn’t exhaustive by any means, hopefully it’s a great springboard that launches you in the right direction.  So without further ado, I give you my grid:

Systems, Cultures, and Teams

Now you may be thinking “That’s not a grid, that’s just 3 lousy words”!  True, but don’t let the simplicity derail you here.  One reason this works is because it’s simple.  Depending on your situation, you may use this quite frequently, so it makes sense to keep it streamlined.  Let me start breaking this down a bit, and I believe you’ll begin to see the value.

Systems

For our purpose, a system is set of interacting actions or pieces that, together, produce an identifiable result.  Think of it like this, in my house we have a post-dinner system.  Once the meal is done, my son Xander clears the table, my daughter McKenzie washes the dishes, and my son Mason drys and puts them away.  It’s incredibly basic, but each element of the system contributes to producing an end result – clean dishes back in the cupboard.  Notice I did not qualify the overall consistency or effectiveness of our system.  That comes later.  For now we just identify it as a system.

In that example the system was intentionally designed.  But not all systems are intentional, some just happen by default.  Default systems are typically ineffective at producing good results, although probably just a consistent.  Because nobody crafted them, they’re usually a product of the “easy road” and produce results nobody really wants.

I recently corrected a negative default system in my personal life.  For several months I’d developed a habit of staying up late to watch TV.  That single decision (or lack of one) had significant impact on several areas I needed to improve.  Because I stayed up late I got up late, didn’t have time to exercise, didn’t have time to read my bible, and didn’t have time to talk and pray with Karrie before starting our day.  Additionally, TV in the evening was taking the place of reading good books and spending more time with my kids.

So here’s my intentionally crafted system.  Since the first of the year, my family has been on a “no tube during the week” system.  It was initially unpopular, but we’ve all commented that we like it better this way.  Intentionally making a decision to eliminate TV during the week was the single key to regaining ALL the things listed above that I value.

One tweak in the system had a significant ripple effect, not only on me, but also my family.

Andy Stanley often says, “Your system is perfectly designed to give you the results you’re getting”.  Don’t like the end product?  Interrogate the system responsible for producing the outcome.  This applies to social interactions, assembly lines, food production, church services, athletics, and myriad other arenas!  Trying to change the outcome without addressing the system is like taking Tylenol for a brain hemorrhage.  It may temporarily mask the discomfort, but there’s a massive problem in the background that’s going to get worse.

If you’ve been successful at anything, chances are  good that there was a system propelling you in that direction.  Even a default system, while much less likely, can result in success.  We usually call this the “secret sauce”.  The problem comes when you or I don’t know the ingredients of our own sauce.  If something ever corrupts it, we’ll be hard pressed to correct it if we don’t understand it.

From time to time pick up the end product, look at it, sniff it, poke it; if it isn’t what you want, go back and tweak the system.

Pick something you’re successful at.  What system propelled you toward that success?

 

Ride the Storm or Steady the Plane

Does anybody actually enjoy turbulence?  I’m willing to bet we’d all say no.  Years ago I took a flight from Chicago to San Antonio with terrible turbulence the entire trip.  It was the only time I contemplated using the barf-bag for its intended purpose.

We’ve probably all heard the captain come across a loudspeaker and say something like “Howdy folks, we’re lookin’ at some nice clean cruising up around 30’000 feet, but we’ve gotta wrangle a tough ride in order to get there.  So sit tight and we’ll do our best to get everyone comfy again as soon as possible.”  (Ok, maybe you haven’t heard that exactly, but you might if you flew out of the South.)  As long as we believe he’s looking for better conditions, we’ll cut him some slack and appreciate the safe landing.

Bottom line is, nobody likes turbulence, but we’re willing to endure it if we know it’s necessary and temporary.  In a manner of speaking, all leaders fly “planes”.

You may not have wings, but you have people, and they’re trusting you for the ride.

More than once I’ve had to key the handset and tell my team “we’re in for some turbulence”.  Maybe it’s a change in direction, an increase in expectations, a compressed schedule, a new system, whatever – it’s all turbulence.  And no matter how necessary and healthy the turbulence is, sometimes you just have to steady the plane.  Even the best get weary of nonstop jostling around, and a lull in the chaos is often all that’s needed to rejuvenate and refocus our energy.

While I’ve never struggled to make decisions that result in a bumpy ride, I DO have to remind myself to steady the plane.  It feels unproductive and boring, but it’s as necessary as the turbulence if we want to lead well and take care those we’re flying.

Are you naturally a turbulence creator or a smooth sailor?  Neither is wrong, but neither is perfect either…

“Look out, she’s going to blow, Captain!”

Have you ever had a conversation that began harmlessly, but ended up with you in the hot seat?  You can tell the person is quite upset, but can’t understand their approach to save your life.  Like a pressurized tea kettle, they just begin angrily blowing off steam.  Criticizing, exaggerating, belittling; maybe you earned it, maybe you didn’t.  In either situation, good leadership doesn’t allow for venting back.  It’s in that moment we have a choice.  Let’s face it, venting is largely unproductive which only further complicates an appropriate response.  So having a couple healthy options on hand can make the difference between success and failure.  Here’s a few I find helpful:

  1. Own what’s yours – whatever percentage of their complaint is accurate, admit it and apologize if necessary.  Don’t apologize for what you didn’t do, but don’t dismiss their entire complaint just because some (or most) of it is inaccurate.  Many times this is the silver bullet.
  2. Get clarity – it’s natural to go on defense when we’re attacked, especially when it’s unjust. Instead of immediately going into survival mode, ask questions and make sure you understand exactly what you’re being accused of.
  3. Ask what you can do – sometimes there is literally no point, they just want to vent.  If that’s what you determine, it’s reasonable to ask “What do you want me to do?”  Depending on how well you manage your tone, this can help bring clarity and closure.  It puts action steps into play which you can then appropriately respond to.

Conversations don’t have a rewind button, so we only get one chance to respond. Good or bad, people will remember the choice we make.

What are some ways you’ve learned to defuse a potentially explosive conversation?

Brain Food

I love to read.  It’s the most effective way I’ve found to gain and absorb new information quickly.  I’ve probably learned more by reading in the last 10 years than by any other method.  Charles Jones said “We will be the same person in 5 years that we are today except for 2 things: the people we meet and the book we read”.  Reading is powerful.

Most of the books I read are recommendations from people I respect.  Some in my industry (church), some in my craft (creativity), and some in my faith (Christianity).  Here are a few of me recent favorites:

 

Creativity Inc“Creativity, Inc” by Ed Catmull

“Creativity, Inc” provides a glimpse into one of the most innovative creative companies in the last two decades.  Ed Catmull, then goes beyond the honeymoon phase and gives a detailed strategy for creating and sustaining creative cultures.  Everything Pixar does is team-based.  If you work with teams, buy this book!

 

 

Platform“Platform” by Michael Hyatt

“Platform” was a recent recommendation by J Warner Wallace via my pastor.  I’m a hobby blogger and only write when I feel like it, so this book is a kick in the pants!  I’m only about half way through, but it’s already creating renewed passion in me to become a better blogger.  If you have anything to say or sell, this is an invaluable resource written by an industry veteran.  I literally cant wait to read the next chapter.

 

 

Knowledge“Knowledge of the Holy” by A.W. Tozer

“Knowledge of the Holy” has been prescribed reading for our church this summer.  I’ve heard from so many that their concept of God is being challenged and reshaped.  Mine is too!  Ultimately, none of our mental constructs will ever fully describe God.  But Tozer, as he often does, does a great job shrinking the gap in our understanding.  It’s written in a slightly older style, but one that marries language and truth in a very readable package.  For Christians, the concepts contained here will challenge and stretch you, but in a very rewarding way.

 

I’m always on the look out for great books.

What have you been reading lately?  Tell me why you love it!

Dear younger self – part 2

Success is the product of making consistently more good choices than bad.  You can over-complicate it, but essentially it comes down to the law of averages.  Make enough of the right choices, while avoiding the wrong ones, and eventually you’ll be successful.  Ironically, what we sometimes call a right decision may not be. It appears right in the moment, but when tried in the fires of time and circumstance, proves an imposter.  As someone who appreciates a system that can be replicated, this irony isn’t helpful.

As a young man, success was elusive.  I wasn’t born with incredible intelligence.  I didn’t possess a crazy amount of personal drive.  I was more of a loose cannon than many of my peers.  And I was far more concerned with what I projected than what I was.  So if I could climb in a tricked out Delorian and offer my young self some advice, this is what I’d write on the cocktail napkin…

  • Deliver more than what’s expected
  • Surround yourself with people who make you better
  • Honor your conscience
  • To hell with being cool
  • Be sincere and authentic
  • At all costs, live in your passion
  • Everybody matters…everybody
  • Show up early
  • Integrity is more valuable than any amount of money
  • Follow people worthy of being followed
  • Be worthy of followers
  • When necessary, be willing to look stupid
  • Respect age

As time goes on, so inevitably does the list.  What would be on your napkin?